12-MONTHS LIMITED WARRANTY
1.1 This Limited Warranty is valid only if you purchased the product from Woodworkz Sound Engineering or any of Woodworkz authorized Reseller.
In the event that you purchased your product elsewhere, please refer to your respective dealer/distributor in the country of purchase. If items on special clearance sale, the warranty will not be covered. Warranty not applicable for items purchased based on export pricing, both online or in-store.
1.1A) Warranty issued is only meant for direct customer and strictly non-transferable. Online purchases does not cover any warranty for any clearance prices due to phasing out models/products/brands. Exchange or cancellation is not allowed for any online purchases, unless found defective out-of-box.
1.1B) If product found defective or not working out-of-the-box, then receipt must be retained and to be brought along with full packaging including manual, parts and box to be returned as an exchange, strictly within 24 hours from the-date-of-purchase. But if due to any manufacturing defects after goods receipt, a report have to be notified to Woodworkz immediately within the day of purchase, or at least by feedback to http://www.woodworkz.com.sg/contact-us.html or strictly email firstname.lastname@example.org within the day or 24-hours, and very importantly to furnish the serial number. Warranty does not cover any discontinued item/brand/product.
1.2 Woodworkz warrants the mechanical and electronic components of this product to be free-of-defects in material and workmanship if used under normal operating conditions. This Limited Warranty is applicable for one year (12 months) from the origin date-of-purchase.
If the product displays any defects within the specified warranty period and that defect is not excluded under clause 4, Woodworkz will either repair or replace the product using new or reconditioned product or parts. In the event that Woodworkz decides to replace the entire product, this Limited Warranty shall apply to the replacement product for the remaining initial warranty period from the date of purchase of the original product only.
1.3 Upon validation of the warranty claim, the repaired or non-tampered parts, will be returned to the user.
1.4 Parts being tampered on earlier or sent to other sources for repair/servicing before sending down to Woodworkz, will be subjected to an upfront nominal fee assessment, of a minimal of $55.00.
1.5 Warranty claims other than those indicated above are expressly excluded.
We ask that you please retain your purchase receipt. This is your proof-of-purchase and your Limited Warranty will commence from this date. If you do not retain your purchase receipt then this Limited Warranty will be void. In the unlikely event that you require to exercise this Limited Warranty, we will need you to provide a copy of this purchase receipt. Alternatively, the purchase receipt can be submitted online with http://www.woodworkz.com.sg/online-warranty-form.html. Without all above mentioned, Woodworkz reserves the rights not to proceed with the warranty repair.
2. Online Registration
Please do remember to register your new equipment immediately from purchase to qualify for this limited warranty. This can quickly be completed by visiting @http://www.woodworkz.com.sg/online-warranty-form.html
3. Warranty Service; Return Authorization Number
3.1 The initial stage of our warranty service, and the quickest means of achieving a solution, is to check if the problem can be resolved by our Online Service. If you are not able to resolve your issue through this route and you need to request warranty service, please contact us at email@example.com or use our online Contact form to request a Return Authorization (RA) Number. All inquiries must be accompanied by a description of the problem, the serial number of the product and a copy of the original sales receipt.
3.2 No returns can be accepted without a valid RA number.
3.3 It should be noted that shipments into authorized Service Centers for warranty repair.
4. Warranty Limitations and Exclusions
4.1 This Limited Warranty does not cover consumable parts. These include, but are not limited to; tube-related items, fuses, batteries, cables, illuminants, guitar strings, speakers and etc.
4.2 Where applicable, Woodworkz warrants the following items contained in or with the product to be free-from-defects, in material and workmanship,
for a period of 12 months from date-of- purchase:-
i) Power Circuit Boards,
ii) Electronic components
Any mechanical component that may be affected by externally applied force, will be considered as a tampering of the origin-of-state on the product. And warranty shall be voided instantly without further consideration. Repair/servicing, will be subjected to 100% upfront payment once advised by Woodworkz by their technicians.
If upon inspection by a Woodworkz technician or its authorized agent, drivers or diaphragm assemblies are found to have burnt voice coils as a result of over / under driving, or due to a surge from a power amplifier, they will be excluded from warranty coverage.
4.4 This Limited Warranty does not cover the product if it has been electronically or mechanically modified in any way. If the product needs to be modified or adapted in order to comply with applicable local technical or safety standards in any country which is not the country for which the product was originally developed and manufactured, this modification / adaptation shall not be considered a defect in materials or workmanship.
This Limited Warranty does not cover any unauthorised modification / adaptation, regardless of whether it was carried out professionally or not. Under the terms of this Limited Warranty, Woodworkz shall not be held responsible for any cost resulting from any unauthorised modification / adaptation.
4.5 This Limited Warranty covers only the product electronics or related. It does not cover technical assistance for hardware or software usage. In addition it does not cover any software products whether or not contained in the purchased product package. Any software is provided only in the condition and format contained with the product, unless expressly provided for in any enclosed software limited warranty.
4.6 This Limited Warranty is completely invalid if the factory applied serial number has been altered or removed from the product.
4.7 Free inspections and maintenance / repair work are expressly excluded from this Limited Warranty. If an inspection of the product by Woodworkz shows that the defect in question is not covered by the Limited Warranty, the inspection costs are payable by the customer.
4.8 Product damage or defects caused by the following conditions are not covered by this Limited Warranty:
4.8.1 improper handling, neglect or failure to operate the unit in compliance with the instructions given by Woodworkz or service manuals
4.8.2 connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used
4.8.3 any Act of God or Nature (such accident, fire, flood, etc.) or any other condition that is beyond the control of Woodworkz
4.9 any repair or opening of the unit carried out by unauthorized personnel (including the user) will void the Limited Warranty completely.
4.10 exported products
4.11 products which are transported back for overseas usage
4.12 Products which do not meet the terms of this Limited Warranty will be repaired exclusively at the buyer's expense. Woodworkz or its authorized service center will inform the buyer of any such circumstance and request a written order to repair the product. In the event that the buyer fails to submit a written repair order within 6 weeks of notification, Woodworkz reserves the right to dispose of the product in an appropriate, environmentally friendly manner.
4.13 Authorized Woodworkz Resellers do not sell new products directly in online auctions. Purchases made through an online auction are on a "buyer beware" basis. Online auction confirmations or sales receipts are not accepted for warranty verification and Woodworkz will not repair or replace any product purchased through an online auction.
5. Warranty Transferability
This Limited Warranty is extended exclusively to the original buyer (customer of authorized Reseller) and is not transferable to anyone who may subsequently purchase this product. No other person (distributor, dealer, fulfiller, retailer etc.) shall be entitled to give any warranty promise on behalf of Woodworkz.
6. Claim for Damage
Subject only to the operation of statutory applicable local laws, Woodworkz shall have no liability to the buyer under this Limited Warranty for any consequential or indirect loss or damage of any kind. In no event shall the liability of Woodworkz under this Limited Warranty exceed the invoiced value of the product.
7. Limitation of Liability
This Limited Warranty is the complete and exclusive warranty between you and Woodworkz. It supersedes all other written or oral communications related to this product. Woodworkz provides no other warranties for other product.
8. Other Warranty Rights and Local Law
8.1 This Limited Warranty does not exclude or limit the buyer's statutory rights as a consumer in any way.
8.2 The Limited Warranty regulations mentioned herein are applicable unless they constitute an infringement of applicable statutory local law
8.3 This Limited Warranty does not detract from any statutory seller's obligations in regard to any lack of conformity of the product and any hidden defect.
Warranty service conditions are subject to change without notice. Please refer regularly to the latest warranty terms and conditions.
10. Final Words
Woodworkz reserves the rights to change any of the above terms and conditions, without any prior notice to be given.